Apprentice Customer Service Assistant
MOORGATE TRAINING LTD
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About the Role
Moorgate Training are looking for a Customer Service Apprentice to help grow their team.
- Answering a high volume of inbound calls
- Dealing with customer enquiries via email
- Processing bookings, amendments and cancellations
- Scheduling/rescheduling courses
- Creating training course zoom meetings
Possible progression onto further apprenticeships and progression in the business.
About the Training
About the Employer
Moorgate Training is one of the UK’s leading providers of Drink Drive
Rehabilitation Scheme (DDRS) course delivery, dedicated to
improving road safety and reducing risks on our roads. We are also a
National Driver Offender Retraining Scheme (NDORS) Course
Provider licensed by UKROEd, and we deliver accredited training on
behalf of the DVSA and the Welsh Government. Every course is
delivered with excellence, consistency, and dedicated learner support to ensure safer roads for all.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Training Provider
APPRENTICE TEAM LTD
Course/Training
Customer service practitioner (level 2)
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