Customer Service Apprentice
TINY TOWN (BARLBOROUGH) LIMITED
About the Role
The Customer Service Level 2 Apprentice will help ensure every child and family enjoys a safe, fun and memorable visit to Tiny Town. You'll provide excellent customer service, support the daily running of the centre, maintain high standards of cleanliness, and create a welcoming environment.
- Welcome and greet customers in a friendly, professional and enthusiastic manner
- Check customers in and out using the booking system and ensure all admissions are processed correctly
- Deliver exceptional customer service by assisting families throughout their visit and responding positively to enquiries in person, over the phone and via email
- Serve food and drinks in the café, following food hygiene and health and safety standards
- Prepare and present food and beverages to a high standard
- Restock food, drinks, retail items and customer supplies throughout the day
- Monitor the role play areas to ensure they remain safe, tidy and engaging for children
- Carry out regular cleaning of play areas, café facilities, toilets and customer areas to maintain the highest standards of cleanliness
- Complete routine maintenance checks and report any damaged equipment or health and safety concerns to management
- Assist with birthday parties, seasonal events and special activities, including setting up, hosting and clearing away
- Support opening and closing procedures, ensuring the centre is prepared for customers each day
- Promote Tiny Town's values by creating a positive, welcoming atmosphere for every visitor
- Work collaboratively with colleagues to ensure the smooth running of the business
- Follow all company policies, including safeguarding, health and safety, food hygiene and data protection procedures
- Undertake any other reasonable duties as requested by management
Following successful completion of the apprenticeship, there may be opportunities to progress into a permanent Team Member role, with the potential to develop into senior positions such as Shift Leader or Supervisor. Further training and development opportunities may also be available within customer service, hospitality and leisure.
About the Training
About the Employer
Tiny Town is a unique children's role play centre in Chesterfield, designed to inspire imagination, creativity and learning through play. Our miniature town features a range of realistic role play environments where children can become doctors, shopkeepers, police officers, firefighters and much more. We are passionate about creating a fun, safe and welcoming environment where families can make lasting memories.
Skills Required
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
- warm and engaging
Training Provider
JUNIPER TRAINING LIMITED
Course/Training
Customer service practitioner (level 2)