Apprentice Customer Service Assistant (Hotel Operations – Food & Beverage and Reception)

<p>We are seeking a friendly, professional, and motivated Apprentice Customer Service Assistant to join our hotel team. This role offers a unique opportunity to gain experience across both Food &amp; Beverage &amp; Front Office (Reception) operations, developing a wide range of hospitality skills while completing an apprenticeship.</p>

Reception Duties:

• Welcome guests in a warm and professional manner
• Assist with check-ins and check-outs using hotel systems
• Handle guest enquiries, bookings, and requests efficiently
• Provide information about hotel services and local attractions
• Manage phone calls, emails, and reservations

Food & Beverage Duties:

• Assist with the setup and service of food and drinks
• Deliver excellent table service in restaurant, bar, or event spaces
• Ensure cleanliness and organisation of service areas
• Take orders and handle payments accurately
• Support kitchen and service teams during busy periods

General Responsibilities:

• Deliver high standards of customer service at all times
• Work collaboratively with team members across departments
• Maintain a clean, safe, and welcoming environment
• Follow all health, safety, and hygiene regulations
• Represent the hotel brand in a professional manner

• Fortnightly day release to Sheffield College's Pennine Five Campus in SHeffield City Centre