IT Customer Support Apprentice
KEYSTONE MIS LIMITED
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About the Role
<p>You will learn how schools use their MIS systems, including Arbor, Bromcom, and SIMS. You will gain hands-on experience by assisting schools through phone, email, and remote desktop tools, learning how to resolve technical issues and provide guidance to our customers.</p>
- Learn to support schools using their MIS systems via phone, email, and remote support tools
- Log customer queries and track support tickets through to resolution
- Assist in identifying and resolving common technical issues, with help from senior colleagues
- Help test, design and distribute reports
- Take part in training sessions and use online resources and webinars to build your knowledge
- Assist with creating and updating help guides and documentation
- Help colleagues with various administrative and support tasks
- Commit to learning about school processes, data protection, and education standards
- Follow company policies, including health & safety and equality practices
Upon completion there may be an opportunity for a full-time position.
About the Training
Customer Service Practitioner Level 2.
About the Employer
Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Analytical skills
Training Provider
HULL COLLEGE
Course/Training
Customer service practitioner (level 2)
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