Customer Service Apprentice - Retail

If you are looking to start a career within retail and you enjoy meeting, speaking with people, this could be the ideal position for you! Snappy Snaps in Maidstone are looking to hire a customer service apprentice. This is a fantastic opportunity to gain hands-on experience in a busy, customer-focused environment.

• Open/close & daily routines: Set up and clear down displays; switch equipment on/off; ensure the shop is clean, safe and compliant with company policies and legal requirements.
• Customer transactions: Process sales, exchanges and refunds accurately and in line with policy; offer product and service information; identify and meet customer needs.
• Product & service information: Provide clear, accurate and legally compliant information (e.g., pricing, labelling, age-restricted sales, returns).
• Enquiries & complaints: Handle questions and concerns professionally, resolve where possible, record outcomes, and escalate when required.
• Health, safety & security: Spot and remove hazards; follow incident and accident reporting procedures; support a safe environment for customers and colleagues.
  Stock & pricing: Replenish shelves; rotate stock; check and report price discrepancies; use store systems to support order fulfilment and click-and-collect where applicable.
• Merchandising & promotions: Implement promotions and seasonal changes; maintain planograms and point-of-sale; support product launches and local events.
• Technology & systems: Use tills, handheld devices and other digital tools to support customer enquiries, transactions and stock tasks.
• Teamwork & development: Work collaboratively to meet store targets; contribute ideas for improving service, sales and operations; participate in training and reviews.
• Sustainability & waste: Follow procedures to reduce waste, recycle where possible and support store sustainability goals.
• Loss prevention: Follow procedures to minimise stock loss, including correct refunds, voids, tagging, stock rotation and back-of-house controls.

• In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
• Our training is all completed remotely via Teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
• You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
• Completion of Functional Skills in English and maths if required