Apprentice Business Support Officer RPIT

An exciting Apprentice opportunity has arisen to work with our Repairs Policy and Improvement Team as Business Support Officer. This is a two-year apprenticeship where you can expect to be provided with the necessary training, support and time to study towards a recognised qualification.

• Well-developed communication skills both face to face and over the telephone
• High levels of empathy and passion for delivering a high level of customer service over the telephone
• Provide a business support service to a team of 52 staff working both in an office environment and remotely across the city
• Able to work on own initiative, plan and prioritise own workload and deliver to tight deadlines
• Ability to quickly develop positive relationships with customers and colleagues and work collaboratively with different departments across the council
• Good judgement and decision-making skills, recognising when matters need escalating to a Senior Officer
• You will need to contribute to the planning and organising of your own workload and work alongside our other Business Support Officer to ensure that our key business administration tasks are completed
• The ideal candidate will have excellent IT Skills and be a proficient user of Microsoft word and excel
• A positive can-do attitude to bring to the job

• You will be working towards the Level 2 Housing Standard 
• Training will be one day a week 
• Training centre is located at CDC Centre, Cricket Inn Road, Sheffield, S2 1TR