Apprentice Neighbourhood Support Officer

An exciting apprentice opportunity has arisen to work with our Housing Voids Service as Neighbourhood Support Officer. If you would like to work in a busy team, specifically in relation to voids (vacant properties), to ensure the smooth and efficient turnaround of empty homes. See more details below.

• Provide effective diary management including booking customer appointments, prepare and process the paperwork for pre-quit inspections and property viewings to ensure effective void management for Sheffield City Council properties.      
• Prepare and produce quality documents using a range of IT applications, preparing information to support the Housing Voids team, and input information gathered in relation to void management.
• Deliver effective and reliable customer service, communicate information to customers, respond appropriately and be able to adapt your methods of communication to meet the needs of the customer.
• Input, maintain, locate and provide data using computerised and manual systems.
• Maintain financial recording systems and process orders/invoices through to payment using established IT systems, including reviewing and making payments for void property utilities.
• More roles and duties can be found on the Sheffield City Council website.

• You will be working towards a level 2 housing qualification.
• Training will be one day a week.
• Training centre is located at CDC training, cricket inn road, manor lane, Sheffield, S2 1TR.