Apprentice Customer Service Assistant

We are currently recruiting for a customer service position at Sheffield City Council in different service areas. The successful applicant will have the opportunity to work in a relaxed professional environment, be part of a exciting and aspiring team and lastly, to provide great customer service.

• Manage incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• You will be working towards a level 2 Customer Practitioner Standard qualification
• Training will be a minimum of 1 day at week
• Training centre location is CDC Training, manor Lane, cricket-inn road, Sheffield, S2 1TR