Apprentice Tenancy Sustainment Officer

An exciting Apprentice opportunity has arisen to work with our Tenancy Enforcement, Sustainment and Fraud Team (TEST). This team is responsible for the enforcement of Sheffield City Council’s tenancy conditions when breaches of tenancy occur, but the team also support vulnerable tenants, leading on safeguarding for the service.

• Accurate collation and analysis of a variety of data to provide performance reports and to inform policy decision and interventions - including quality monitoring across the service.
• Accessing and analysing information held on computer systems, customer satisfaction surveys and case files.
• Maintain links with service partners and local communities to ensure that quantitative and qualitative data are shared and used to inform plans and strategies.
• Provide practical guidance and support in the development of strategies and delivery plans, including reviewing existing policy context, providing evidence and policy options appraisals and engaging with stakeholders.
• Assisting with policy/procedure, system development and training for ASB and Tenancy Management functions.
• Input, maintain, locate and retrieve sensitive data using computerised and manual systems.
• Accurate collation of information of a sensitive nature in relation to safeguarding meetings.
• Produce quality documents using a range of IT applications.
• Maintain and update administrative records accurately and produce information as required, including update of customer codes on computer systems.
• Ensure all relevant policies and procedures are followed for the storage and transmission of sensitive data.

More tasks on the Sheffield City Council website.

• You will be working towards a Level 3 Housing standard. 
• College will be once a week.