Junior Support Engineer Apprentice

Key Responsibilities 

• Day to day support to the wider Pricecheck team, monitoring Fresh Service tickets. 
• Prioritising, progressing, and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales. 
• Liaising across departments to integrate IT solutions and provide varied assistance and support 
• Resolving desktop/laptop/printer/application issues and basic network/server troubleshooting with administration 
• Working independently or as part of a team to ensure the highest quality standards 
• Daily, weekly, and quarterly checks 
• Install and configure computer hardware operating systems and applications. 
• Monitor and maintain computer systems and networks 
• Talk colleagues through various actions as required, either face-to-face or over the phone, to help set up systems or resolve issues 
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults 
• Replace parts as required 
• Provide support, including procedural documentation and relevant reports 
• Support the roll-out of new applications 
• Set up new users' accounts and profiles and deal with password issues 
• Respond within agreed SLA within Fresh Service enquiries. 
• Work continuously on a task until completion 
• Prioritise and manage many open cases at one time
• Ad-hoc duties as required