Reception Apprentice
Crystal Peaks Medical Centre
About the Role
Your daily duties will be to provide support to the reception and admin team. You will liaise with patients and other healthcare providers including pharmacies and secondary care to provide an excellent service to the general public. You should be professional and project a friendly image to patients and visitors both face to face and the phone.
Job responsibilities
Administration
- To have a good understanding of all practice procedures including health and safety, security and confidentiality
- Scanning hospital correspondence to patient’s medical record and integrating electronic post into the clinical system
- Read coding any procedures, diagnoses, results etc. accurately from correspondence received from secondary care.
- Support all staff with IT issues (including printer errors, clinical system issues etc.)
- Supporting the Admin Team with C-the-Signs software to help record diagnoses, appointment dates and referrals
Reception
Cover all reception duties including:
- Answering the telephone and dealing with patient queries/ booking appointments when required
- Processing repeat prescription requests as per practice protocol
- Opening/ sorting incoming post
- Actioning daily tasks on behalf of the GP
- Filing/ pulling patient paper records
- Ensure medical record data is up to date and of a high standard including patient name and address
- Registering new patients ensuring they are within the practice area
- Booking interpreters for appointments that require the interpreting service
- Monitoring the prescription email address
Other tasks:
- Ensure tea/ coffee/ milk etc. is kept replenished in the staff room using petty cash
- To ensure building security through the knowledge of the alarm, doors, windows etc.
- Any other tasks given to you by managers
Confidentiality Confidentiality is extremely important throughout the whole of the NHS and at Crystal Peaks Medical Centre we pride ourselves on ensuring our patients trust us with their sensitive information. They do so in confidence and expect that all staff respect their privacy.
During the performance of the expected duties outlined in the job description, the post-holder will have access to confidential information including both patient and carer information and information relating to the business organisation.
The post-holder should always act appropriately and all information should be regarded as strictly confidential. During the post-holders time at the practice, they will become accustomed to the practices confidentiality protocol and the protection of personal and sensitive data.
Health and Safety
The post-holder will assist in promoting and maintaining their own health and safety, and security whilst in practice in line with the practice protocol, these include:
- Reporting any areas of concern to the Practice Manager/ Assistant Practice Manager
- Be mindful of colleagues and patients’ safety when working
- Adhere to any policies or training received on any health and safety topics
- Ensure you are trained and competent in any duties you do before carrying anything out that could harm the health and safety of yourself or others
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues in line with the practice protocol. You should always respect the privacy, dignity, needs and beliefs of patients, carers and colleagues and should behave in a manner that is non-judgemental.
- Potential progression into employment or next level apprenticeship
About the Training
- Business Admin Level 3
The post-holder will participate in any training that the Practice deems necessary as part of your employment. This training may include:
- GDPR Awareness
- Information Governance
- Confidentiality
- Safeguarding
- Basic life support
- SystmOne Clinical System training
About the Employer
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Training Provider
SHEFFIELD COLLEGE, THE
Course/Training
Business administrator (level 3)