Business Administration Apprentice

The role encompasses a wide variety of tasks. Responsibilities will evolve as your competence and confidence grow, with increasing ownership and complexity over the 18-month programme.

Business Administration & Secretarial Support

• Manage all incoming and outgoing correspondence (email, post, client portals), drafting professional responses and ensuring timely escalation or resolution.
• Maintain accurate, well-organised electronic and physical filing systems, document version control, and central knowledge repositories (SharePoint/OneDrive).
• Coordinate travel, accommodation, and logistics for directors and team members attending client meetings, training events (e.g. ServiceNow Knowledge), and business development activities.
• Provide comprehensive personal assistant support to the Managing Director and Director of Operations: diary management, meeting scheduling, agenda preparation, and prioritisation of commitments.

Finance & Commercial Administration

• Prepare, format, and issue client invoices and statements in line with signed contracts, billing schedules, and company procedures.
• Receive, log, and process supplier invoices and expense claims; maintain the purchase ledger and support timely payments.
• Monitor aged debt, professionally chase outstanding payments, and contribute to cashflow and management reporting.
• Assist with basic business finance management: budget tracking, forecast inputs, credit card reconciliations, and preparation of monthly financial packs for directors.
• Support payroll and pension administration processes as the team expands.

Contracts, Compliance & Governance

• Draft, format, and issue contracts, Statements of Work (SoWs), NDAs, and variation orders using approved templates; coordinate internal review and approval workflows.
• Maintain the central contract register, insurance certificates, compliance trackers, and supplier/client due-diligence records.
• Conduct compliance and pre-engagement checks; support maintenance of company registers and statutory filings (under supervision).
• Uphold strict confidentiality, data protection (UK GDPR), and information security standards — particularly important when handling public sector client data.
• Assist with policy reviews, process documentation, and implementation of improvements aligned to BOX3’s business continuity and governance frameworks.

Meetings, Projects & Stakeholder Coordination

• Organise, attend, and produce accurate, professional minutes and action logs for internal and client meetings; proactively chase actions to completion.
• Support business development and bid activity: formatting proposals and responses, collating CVs and compliance evidence, coordinating submissions, and maintaining bid trackers.
• Provide light-touch project coordination support: timesheet collection, milestone tracking, and basic RAID log maintenance (as competence develops).
• Help organise company events, team away-days, and client hospitality.

General Business Support & Continuous Improvement

• Act as a central point of contact for routine operational queries from directors, contractors, and external parties.
• Identify and propose process improvements to increase efficiency, reduce errors, or enhance the candidate/apprentice experience.
• Fully engage with the apprenticeship programme: complete all off-the-job learning, build a high-quality portfolio, participate in progress reviews, and prepare thoroughly for End Point Assessment (EPA).
• Undertake any other reasonable duties required to support the smooth operation and growth of BOX3 LTD.

You will be working towards a level 3 business administration apprenticeship.

You will attend training one day a week.

Training centre is located at CDC Centre, Cricket Inn Road, Manor Lane, Sheffield, S2 1TR.