Support Services Administrator Apprentice

<p>As a Support Services Administrator, you will be responsible for managing the invoicing process for various service operations, including repairs, maintenance contracts, contract renewals, and breakdowns.&nbsp;</p>

Key Responsibilities
Invoice Preparation
• Generate accurate and detailed invoices for:
o Repairs
o Maintenance contracts
o Contract renewals
o Breakdown services
• Ensure all invoices comply with company policies and customer-specific requirements
Customer Portal Management
• Upload invoices and supporting evidence to customer portals.
• Monitor portals for submission confirmations, corrections, or additional requests
Supporting Documentation
• Gather and attach necessary supporting evidence, such as service reports, photographs, or customer approvals, where required
• Verify that all documentation meets contractual or legal requirements.
Record Keeping & Compliance
• Maintain accurate records of all invoicing activities, including system updates affecting invoicing
• Ensure compliance with applicable tax regulations and company standards
Communication & Coordination
• Collaborate with internal teams (e.g., service, finance, and sales) to ensure invoicing accuracy and resolve discrepancies
• Act as a point of contact for customer inquiries related to invoices or portal submissions
Efficiency Improvements
• Identify and recommend process improvements for faster and more accurate invoicing
• Assist in implementing tools or systems to streamline invoicing tasks.
System Data Management
• Update internal systems with accurate data related to service operations, contracts, and customer information
• Regularly review and audit system data to ensure consistency, accuracy, and compliance with company standards

Delivery to be completed on site and off-the-job training either at Barnsley College or your place of work. Student to complete Business Administration Level 3.