Claims Advisor Apprentice
AMEY SERVICES LIMITED
About the Role
<p>We are excited to offer a fantastic opportunity for a Claims Advisor Apprentice to join our Sheffield Local Authority account based in Sheffield.</p>
As a Claims Apprentice, you will play a vital role in supporting the day-to-day operations of the claims function. This entry-level position offers hands-on experience in managing insurance claims, liaising with internal and external stakeholders, and contributing to the accurate reporting and resolution of claims. You’ll gain exposure to a wide range of claim types and develop a strong foundation in claims handling, investigation, and financial processes.
- Monitor internal dashboards and the Claims Portal for new claim notifications.
- Create and maintain accurate claim records within the claims database.
- Liaise with claimants to ensure all required documentation is received and complete.
- Update claims data to support accurate reporting, reserving, and analysis.
- Record claims with the Department for Work and Pensions (DWP) and verify certificate validity.
- Attend accident locations to gather evidence, including photographs and measurements.
- Use the Confirm system to investigate claims against the business and property damage claims pursued by the business.
- Collaborate with operational teams to obtain supporting documentation and information.
- Communicate with utilities companies, insurers, third-party representatives, and direct claimants.
- Assist the Claims Manager with administrative and investigative tasks as required.
- Work with the Finance Team to facilitate claim settlements, including payment requisitions.
Where the candidate has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment. If no GCSE/functional skills qualifications, you must achieve a minimum of entry level 3 in maths and English during the initial assessment.
Full UK driving license. Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account. Please note that successful applicants will be required to undergo random drug and alcohol testing in line with our commitment to maintaining a safe and compliant working environment.
Throughout your programme, you will receive first-class mentoring and a structured learning and development programme to enable your professional and personal development.
About the Training
As part of your apprenticeship, you will be enrolled onto a Business Administrator level 2 apprenticeship which will take approximately 21 months to complete. You will be fully supported by our partnered college to achieve this qualification, having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.
About the Employer
Amey is a leading infrastructure services and engineering company. Our 11,000 people are behind the critical services the country relies on every day and we each take personal pride in our public service. Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients. We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the country.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
Training Provider
MBKB LTD
Course/Training
Business administrator (level 3)