Directorate Support Officer - level 3 Business Administration apprenticeship

We collaborate with policy and delivery partners across DfE, government departments, local authorities, and service providers in the public, voluntary, and private sectors. The Support Officer role will be critical in supporting our senior leaders in delivering our mission, and we will support your development through our numerous opportunities.

As a Directorate Support Officer, responsibilities will include:

• Inbox management: Managing information flow on a day-to-day basis, handling sensitive information in a confidential manner and identifying priority and urgent communication requiring action. Maintain an effective filing and archiving system within the mailbox, conducting information searches when commissioned and responding to enquiries and requests.
• Diary management: Organise meetings as requested and prioritising diary appointments when there are conflicting appointments.
• Secretariat function: Preparing agendas, commissioning papers and attending meetings to take minutes and record actions as required. Ensuring the Senior Leader is prepared in advance for all meetings (has the paperwork they need).
• Organise travel and accommodation bookings which adhere to departmental policies. Inputting expense claims as required.
• Collaboration and innovation: Work with your team to support the maintenance and improvement of internal procedures and systems, identifying opportunities for innovation and continuous improvement.

In the workplace.