Apprentice Library and Archive Assistant

As an Apprentice Library Assistant, you will support the delivery of library and information services to ensure a high-quality service, support the delivery of activities and events, assist customers to access online information and resources and encourage use by a wide range of customers.

As an apprentice in the Library, Archive, and Information Service you will develop the knowledge, skills, and behaviours to:

• To deliver and promote the full range of customer focused services as required by that service area and its users

To actively engage with customers to help them gain maximum benefit from the service by:

• Supporting customers find appropriate materials to meet their needs
• Supporting customers to use the ICT systems provided including self-service facilities, computer/internet access and printing
• Delivering an effective information enquiry service using all relevant sources
• Working with all priority client groups to reduce barriers to using the service
• Providing a range of activities and services for children, young adults and families appropriate to that service area

Collections & Audience Promotion:

• To participate in promotional events and to ensure displays, exhibitions and information leaflets and posters are relevant and well presented
• To undertake regular materials maintenance and identification of items needing conservation and / or preservation packaging to keep collections in good condition, promote products and meet customers’ expectations and needs
• To assist in the promotion of reader development and other initiatives as outlined in the service plan

Planning & Performance:

• To contribute to the development and implementation of work plans and to the services’ planning, performance and review processes
• To contribute to the formulation and implementation of customer focused quality standards to ensure consistency in performance and quality outcomes

Business Support:

• To undertake day to day financial processes and procedures to comply with financial regulations and the Council’s Standing Orders
• Where required to be a key holder and ensure the day to day opening, closing and security of the building within agreed hours
• To participate in the supervision and support/training of new staff, apprentices, people on work experience placements and other team members as appropriate
• To carry out administrative tasks, and use business systems and I.T. efficiently, to agreed departmental and corporate standards

Self Development:

• To participate in the Personal Development Review process, professional development and team working to deliver agreed service priorities and targets

You will be working towards a level 3 library, information and archive services assistant. 

Training will be one day a week.

Training centre is located at CDC Centre, Cricket inn road, Sheffield, S2 1TR.