Apprentice Customer Service Advisor
OSL CUTTING TECHNOLOGIES LIMITED
About the Role
Provide high quality customer service by handling enquiries, resolving issues, and ensuring a positive customer experience across communication channels such as phone and email. This role also supports a wide range of administrative functions, contributing to the smooth operation of the business.
Key Responsibilities:
- Accurately provide information regarding the organisation’s products, services, and procedures
- Respond to customer enquiries in a professional, courteous, and timely manner via phone, email, or other communication channels
- Resolve customer issues effectively or escalate them to the appropriate department as needed
- Maintain accurate and up-to-date records of customer interactions using internal administrative systems
- Conduct follow-up communications to ensure customer needs are fully addressed
- Assist the customer service team with a range of administrative and clerical tasks to support efficient operations
- Learn and apply customer service standards, business processes, and administrative procedures
- Participate in training and complete all required coursework as part of the Business Administration apprenticeship programme
The successful candidate will be enrolled on a Level 3 Business Administration apprenticeship programme and will receive comprehensive support through on-the-job training, coaching, and mentoring to help them succeed in their role and achieve their qualification.
In addition, there will be the opportunity to gain broader business insight by spending time in various departments across the organisation through one-week rotations. This will provide a well-rounded understanding of how the business operates as a whole.
About the Training
Business Administrator Level 3 Apprentice Standard.
Monthly College attendance either on site at our Pennine Five Campus: Block 5, Pennine Five, 18 Hawley Street, Sheffield, S1 4WP or online Google Classroom.
About the Employer
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Ability to listen and respond
- Confidence to ask questions
- Reliable and Punctual
Training Provider
SHEFFIELD COLLEGE, THE
Course/Training
Business administrator (level 3)