HMT Administration Apprentice
South Yorkshire Housing Association
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About the Role
The opportunity to join our HMT Properties Team and support the administrative tasks to ensure the business runs effectively and provides a professional service to our customers. Work towards achieving Level 3 Apprenticeship in Business Administration and an all-round knowledge, experience and competence of working in a busy office environment.
Main Aims:
- Provide Admin support to the HMT Team
- Provide excellent customer service to our customers, suppliers and other departments within SYHA
Main tasks:
- Receipt and distribution of internal and external post
- Electronically filing legislative documentation in order as prescribed by Line Manager
- Assisting in the development of routine reports to monitor our contractor’s performance
- Contacting customers for feedback and to communicate any appointments made/rearranged
- Receiving telephone/email and Teams chat enquiries into the department and being able to seek out information required and following this through to a resolution
- Updating computerised records (data input)
- Production of standard letters and email communications to our customers
- Routine administrative duties such as minute taking, photocopying, scanning
- Planning and scheduling works orders inline with customer requirements on our bespoke planning system (DRS)
- Utilising our housing management system (CX and CAP) to process invoices
- Support in the collation and submission of any GPC receipts
Miscellaneous:
- To promote the Association’s values and diversity policies and practices in all aspects of service delivery
- To work in accordance with the Associations Health & Safety policy and associated procedures
- To participate in any training relevant to the post
- To attend and participate in team meetings, supervisions and appraisals as required
- To attend and participate in any corporate induction training
- To undertake any other duties appropriate to the grade and purpose of the job which may be determined by an agreement with the post holder, management and appropriate trade union
Pension: You are eligible for membership of the Association’s contributory pension scheme which is the Social Housing Pension Scheme (SHPS) subject to the trust deed and rules of SHPS. For more details please contact The People Team.
Unions: SYHA recognises Unite and UNISON, with whom the Association has entered into an agreement where union members have negotiating rights in relation to conditions of service.
Car Allowance: This post does not attract essential car user allowance.
Car Parking: The post holder will not be issued with a permit for the Rockingham Street Car Park.
Job Share: The post is not open to job share.
Location: Ecclesfield S35, Sheffield
No smoking: SYHA operates a no smoking policy within all our offices.
- Further training as required for the role
About the Training
Qualification: Level 3 Business Administrator Apprenticeship Standard
Assessment:
- Knowledge Test
- Portolio-based Interview
- Project Presentation
Attendance: Weekly Blended learning
Venue: Sheffield College, Granville Road, Sheffield, S2 2RL
About the Employer
Since 1972 we’ve been providing homes and support across Sheffield City Region.
We work with people and families to settle at home, live well and realise their potential.
Our purpose is for our customers to settle at home, live well and realise their potential.
We want people’s experience with us to be a joy and we plan to be here for the long term.
Skills Required
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
Training Provider
SHEFFIELD COLLEGE, THE
Course/Training
Business administrator (level 3)
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