Legal Administrator Apprentice

A fantastic role providing administration support for busy legal advice teams, ensuring administration systems and processes operate in a timely and effective manner, adhering to all quality standards. You will be directly responsible to the fee earners, PA to managing partner and the Head of HR.

Howells aims to provide a holistic service and administrators are encouraged to work together with fee earners and with employees in other departments to ensure the best quality service.

Main Responsibilities:

• To maintain accurate and up to date paper and electronic records
• To work with and on behalf of fee earners/business support
• To handle communication including telephone calls, letters and emails with external and internal customers
• To follow and comply with agreed processes and procedures
• To carry out general office duties
• To provide an effective internal/external postal service for the fee earners in the office
• To support in the archiving and scanning of files
• To provide support when needed to internal/external auditing processes
• To carry out reception duties as cover for the reception team, including greeting clients, making appointments and any admin duties associated with receptio
• To provide support to secretarial teams as and when needed

The apprentice secretaries main day to day tasks are:

• Handling all telephone calls in a professional and courteous manner, ensuring all calls are directed correctly and messages get to the appropriate person
• Passing messages to fee earners promptly
• Ensuring all incoming post and faxes are sorted and distributed quickly and efficiently
• Giving clients information and proactively responding to client’s enquiries, as appropriate
• Operating the diary system efficiently including making appointments
• Making up new files
• Maintaining files, keeping them tidy and in order
• Ensuring that physical files reflect electronic files
• Closing and sending files for archiving promptly
• Scanning and maintaining the archiving system
• Photocopying and filing
• Ensuring all outgoing post is processed and ready for collection each day
• Carrying out general office duties, including filing, faxing, photocopying and emailing
• Typing, if required

Level 3 Business Administrator apprenticeship standard, with Legal Pathways, which includes:

Functional Skills level 2 in maths, English and ICT.